Our commitment to fairness and transparency in dealing with our customers is important to us. By presenting our terms and conditions, we ensure that every customer is fully informed before, during and after their purchase and can rely on a fair and clear regulation.
The following terms and conditions apply to all orders that the customer, hereinafter referred to as [ you ], places with MANOLITATM ≡ DESIGN & CREATIVE ART, hereinafter referred to as [ MANOLITATM, us or we ], on the website, the mobile website, the mobile application or by telephone [ collectively referred to as manolita-art.com].
All personal designations are to be understood as gender-neutral.
By using manolita-art.com or placing an order, you agree to the terms and conditions stated here [ the Terms and Conditions ]. Please read the terms and conditions carefully before placing an order. Only persons who are at least 18 years old, are not under guardianship and have their own delivery address in Austria can place an order. Orders placed in the course of a commercial or self-employed activity are not permitted.
The offering of products or services on manolita-art.com at a particular time does not imply or guarantee that these products or services will be available at all times. We reserve the right to discontinue any product at any time. We reserve the right to change the terms and conditions from time to time without notice. The version of the Terms and Conditions applicable to your order will be the one published on manolita-art.com at the time of ordering.
MANOLITATM wants to provide you with the best possible online experience. For this reason, we need to ensure that our services run smoothly. You agree [ I ] not to publish, transmit, distribute, upload or market any information or content on our website that could harm or negatively affect our company, products or services; [ II ] not to behave or use equipment in a way that restricts, impairs, obstructs or inhibits any other user from using the manolita-art.com website; [ III ] not to use any device or module, software, tool, agent, script or other device or mechanism [ including, but not limited to, spiders, bots, crawlers, avatars or intelligent agents] to navigate or search the website or to copy any content from the website.
We reserve the right to deny access to the website to anyone who breaches this provision or any other policy set out in these terms and conditions.
The prices quoted on manolita-art.com include VAT, but not the shipping costs. The shipping costs are the same for all orders, regardless of the size or weight of the package. The costs for the respective payment method are clearly displayed at the checkout.
Our standard shipping costs are EUR 13.00 [ Free of charge for orders of EUR 85.00 ]. If we are unable to deliver your order in full and have to split it into several deliveries, there are no additional shipping costs for subsequent deliveries. Prices, articles and offers in the digital media, in the catalog and online may vary.
3. order and conclusion of contract
You have the possibility to order on manolita-art.com. Once you have placed your order and provided us with your e-mail address, you will receive a confirmation by e-mail. If for any reason we are unable to fulfill the order, we will notify you as soon as possible.
If we have already received payment for the order, we will refund the corresponding amount using the payment method you used. If for any reason other arrangements need to be made, a member of the support team will contact you to arrange the refund. There is no minimum order value.
4th delivery
MANOLITATM takes the utmost care when accepting and processing orders and will deliver your order to a private or business address.
MANOLITATM endeavors to deliver the items as quickly as possible in the order in which the orders are received. Our aim is to deliver within 5 to 8 working days after receipt of the order confirmation, unless otherwise agreed. Although we endeavor to deliver within the specified time frame, delivery may take longer due to unforeseen circumstances. In the unlikely event that the delivery time is longer than 30 days, you have the right to cancel your order.
When you place your order and your e-mail address is on file, you will receive an order and shipping confirmation by e-mail. If your order does not arrive on the specified date, please contact our customer service.
5.1 Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In the event that several goods are delivered separately as part of a single order, the withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise the right to cancel, you must inform us, MANOLITATM ≡ DESIGN & CREATIVE ART, Rasumofskygasse 21 ( im Atelier "Feiner Zwirn" )1030 Wien, E-Mail: support@manolita-art.com, of your decision to cancel this contract by a clear statement [e.g. a letter sent by post or e-mail]. You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
5.2 Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods in the order to us immediately and in any case within fourteen days of the day on which you inform us of the revocation of this contract at the latest. The deadline is met if you send the goods before the period of fourteen days has expired. The goods must be returned to the following address: MANOLITATM ≡ DESIGN & CREATIVE ART, Rasumofskygasse 21 ( in the "Feiner Zwirn" studio ), 1030 Vienna.
Please register your return digitally via our contact form on manolita-art.com as part of the withdrawal process. You will then receive the required return number. You have to pay a lump sum of EUR 8.00 per package for the return of the goods. We will deduct the flat-rate fee from the amounts you have paid for the returned items. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality. End of the withdrawal policy.
5.3 Exceptions to the right of withdrawal
You have no right of withdrawal for contracts for [ I ] goods that are manufactured according to customer specifications or are clearly tailored to personal needs; [ II ] goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery.
5.4 Sample withdrawal form
If you wish to withdraw from the contract, please fill out this form and send it back to us:
MANOLITATM ≡ DESIGN & CREATIVE ART
Customer Service
Rasumofskygasse 21 ( in the studio "Feiner Zwirn" )
1030 Vienna
E-Mail: support@manolita-art.com
I [ * ] hereby revoke the contract concluded by me [ * ] for
the purchase of the following goods [ * ], ordered on [ * ] / received on [ * ]
Name of the consumer
Address of the consumer
Signature of the consumer [ only for notification on paper ]
Place / date
[ * ] Delete as applicable.
Download withdrawal form (German)
Download withdrawal form (English)
You will receive the required return number from our customer service via the contact form.
5.5 Return of individual items
If you only want to keep part of your order and return individual items, the delivery costs will not be refunded.
6.1 MANOLITATM grants you - in addition to the statutory right of revocation [ right of withdrawal ] - a voluntary right of return
A prerequisite for the return is that all items are returned in the condition in which they were received. This means that the items must not be damaged, soiled, washed, altered or worn [ with the exception of the fitting ]. In addition, all tags and labels must be intact. There is no voluntary right of return for the following items: Ear jewelry, goods that are made to customer specifications or are clearly tailored to personal needs. The voluntary right of return allows you to return or exchange your items purchased on manolita-art.com within 30 days of receipt.
6.2 Return shipment
You can return items purchased on manolita-art.com within 30 days of receipt to us at MANOLITATM ≡ DESIGN & CREATIVE ART, Rasumofskygasse 21 ( in the "Feiner Zwirn" studio ), 1030 Vienna. Please register your return via our contact form on manolita-art.com. You will then receive the required return number. The deadline is met if we receive the items before the end of the 30-day return period.
Shipping costs [ free for orders over EUR 85.00 ] will not be refunded for partial returns. If the value of the order is reduced to less than EUR 30.00 when returning individual items, shipping costs of EUR 13.00 will be charged for the order. If you return all items of an order, the shipping costs will be refunded. Please note that our return policy may differ for designer, Christmas and special collections.
7.1 Is there a problem with the item I ordered? According to the applicable consumer protection laws, all products must be free from defects, i.e. the items must have the contractually agreed properties and correspond to the objectively required properties at the time of delivery. If this is not the case, please contact our customer service. E-mail: support@manolita-art.com.
7.2 The warranty is based on the statutory warranty provisions. Depending on the value of the item and the severity of the defect, you can demand that the item be repaired or replaced. If the improvement or replacement is impossible for us or involves a disproportionately high effort, you have the right to reduce the price or cancel the contract. If the defect is minor, you cannot terminate the contract.
7.3 Notwithstanding the warranty remedies mentioned above, you can also return a defective item to us within 30 days of receipt in accordance with the provisions under point 6 [ Returns ]. Please state in your communication with our customer service that the item is defective.
7.4 In the event of the return of a defective item, we will refund you the amounts paid for the item, including any shipping and return costs paid by you. The refund will be made using the same payment method that was used for the purchase.
7.5 Any warranty granted by a third party (manufacturer, importer, etc.) is governed by the respective product description [ e.g. enclosed with the item or published on the website with the item] and is granted exclusively by the third party. product description and is granted exclusively by the third party. Such a guarantee does not limit our statutory warranty obligation.
We offer the following payment methods:
PayPal: If you use the PayPal payment method, the corresponding amount will be debited from your PayPal account. MANOLITATM reserves the right to check the validity of the PayPal account, the credit balance to cover the order value and the buyer's billing address. We may also refuse orders based on the results of this check.
Miscellaneous: You will receive the legally required invoice receipt in your shipping confirmation email. You are obliged to provide a correct e-mail address and to inform MANOLITATM if your e-mail address changes.
Nothing in these terms and conditions shall exclude or limit MANOLITATM 's liability to the extent that such exclusion or limitation is contrary to applicable law. It is not our intention to exclude liability for fraudulent misrepresentation by us or our employees. If we are in breach of these terms and conditions, we will only be liable for losses that are a foreseeable consequence of such breach.
MANOLITATM is not responsible for indirect losses that are incidental to the actual loss or damage, e.g. loss of profits or orders, or for failure to deliver products or to perform other obligations under these terms and conditions if the cause of such failure is beyond our reasonable control, including but not limited to epidemic, fire, flood, storm, riot, civil commotion, war, nuclear accident or terrorist activity.
Our maximum liability to you for any loss or damage arising from your order on manolita-art.com is limited to the total amount of your order.
If there is a problem with a product that you have purchased online from MANOLITATM and you have not been able to resolve this problem together with MANOLITATM , you can submit a complaint to the EU's online dispute resolution portal (ODR platform, Online Dispute Resolution).
The portal offers customers and merchants within the EU the opportunity to reach an out-of-court settlement in the event of problems with online purchases. The user-friendly and interactive website serves as a central point of contact and is available free of charge in all official EU languages. With the help of the ODR platform, consumers and traders can find a dispute resolution body and go through the process of finding a solution together. You can find the ODR platform at: https://ec.europa.eu/odr.
We make every reasonable effort to accurately display the characteristics of our products, including your composition and colors. However, the color display depends on your computer system and we cannot guarantee that your computer will display the colors accurately.
MANOLITATM reserves the right to assign or pledge to third parties all payment claims arising in connection with the delivery of goods, including all payment installments.
If parts of these provisions are not permitted or are declared invalid by a court or regulatory authority, the remaining provisions shall continue to apply.
13.1 The goods shall remain our property until the purchase price and all associated costs and expenses have been paid in full.
13.2 All intellectual property rights, e.g. trademarks and copyrights on manolita-art.com, remain with MANOLITATM. The use of manolita-art.com or its content, including the copying and saving of content in part or in full, except for personal, non-commercial purposes, is not permitted without the permission of MANOLITATM.
MANOLITATM is committed to fulfilling all legal requirements for waste management and the circular economy on the basis of legal requirements in order to contribute to the Austrian circular economy.
Please do not send any returns from manolita-art.com to this address without the required return number, which you will receive from our customer service.
Business address and operator of the website:
MANOLITATM ≡ DESIGN & CREATIVE ART
Managing Director: Daniela Koza
Rasumofskygasse 21 ( in the "Feiner Zwirn" studio )
1030 Vienna
Austria
Contact details:
MANOLITATM Customer Service
E-mail: support@manolita-art.com
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